FAQs

GENERAL

Q. How Do I make a purchase on Shop @ My Baby Babbles?
A. Buying a product on Shop @ My Baby Babbles is easy:

  • If you know what you are looking for, use the dropdowns BRANDS, CATEGORY, SHOP BY AGE, PERFECT GIFTS to filter your products.
  • Once you have found an item you would like to buy, click on the 'ADD TO CART' button beside the item.
  • Review the items in your cart by clicking the 'CART' link at the top of the page. You can use the 'REMOVE' button to delete items you have previously chosen.
  • You can increase the quantity of a particular item in your cart by changing the number in the quantity box and clicking on ‘UPDATE’.
  • Click on 'CHECKOUT' to complete your order.

Q. Are the colors of products shown on the website accurate?
A. It’s of prime importance to us that the product qualities appear as are on the site and we have made every effort to display as accurately as possible the colors of the products. Yet, we cannot guarantee that your monitor or screen’s display of any color will be completely accurate, as computer monitors and screens of electronic devices may vary.

Q. How do I know if an item is in stock?
A. All items are in stock unless ‘SOLD OUT’ is displayed. Please be aware that even if an item is in your cart, another customer can still buy it before you complete your order. If the product you want to buy is out of stock, please email info@mybabybabbles.com to find out if there is a backorder for that item.

Q. How do I know that the products you sell are authentic?
A. As an authorized online distributor for all of the vendors we feature, we unconditionally guarantee that every item we sell is 100% authentic. Please note that we are unable to comment on the authenticity of any items not purchased from Shop @ My Baby Babbles.

ORDERS 

Q. How do I know you have got my order?
A. As soon as you place an order with us and make a payment, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and move info@mybabybabbles.com to your safe sender list.

Q. I want items from the same order to be shipped to different addresses. Is this possible?
A. Unfortunately, due to logistical and operational reasons, we ship all items from one order to one shipping address only. You can always purchase items in separate orders for getting them shipped to different addresses. Thanks for understanding.

Q. Can I change my shipping address after the order has been dispatched?
A. This is not possible on Shop @ My Baby Babbles and unfortunately; logistic carriers worldwide do not entertain such a requests either. However, do ensure that your shipping address entered is correct in order to prevent delays.

Q. Can I add new items to an existing order?
A. Sorry that’s not possible. You can always place a fresh order. If you need everything to reach you together, you can cancel your existing order if it has not been dispatched yet and place a fresh order with all the items you want.

Q. I need to change something on my order, how can I do that?
A. If you need to change or cancel your order, please contact us immediately. If your order has not been processed yet we will make the change or cancel your order. However, if it has already been processed then we will not be able to make any changes, especially since most of our products are personalized.

Q. My Order just won’t go though, what do I do?
A. If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Please only click the “Place My Order” button once to avoid multiple authorizations. If you continue to receive error messages, please contact Customer Care at: info@mybabybabbles.com or call us in +919167922494 from 11AM-7PM IST.

Q. When will my Order get dispatched?
A. Since majority of the products available on the website are customised, the delivery times vary and are mentioned with the product description. Once the product is dispatched from the warehouse, delivery times may also vary based on location. Orders are not shipped on the weekends or holidays. You will receive emails once your order has been dispatched.

Q. My order has been dispatched; I want to know where it is?
A. After dispatch, usually it takes 7 working days to receive orders within India. You will receive a tracking number by e-mail, which will enable to you to know where your product has reached.

Q. Why was my order canceled? I didn’t do it.
A. Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. Your invoice will be adjusted accordingly.

Q. Do I get free shipping?
A. If you total invoice amount is more than Rs. 2500 you will be eligible for free shipping in India. Delivery time is 7-10 working days after dispatch from the warehouse for the free shipping option. For orders below Rs. 2500 enter your address, the system will automatically calculate the shipping charges applicable to you as per the zip code entered.

Q. What taxes and duties will I have to pay?
A. If shipping within India you will only have to pay Value Added Tax (VAT) which is automatically calculated by the system and is included in the price of the item as displayed on the website.

QWhat packaging will my order be shipped in?
A. Your order will be delivered to you wrapped in bubble paper either in a cardboard box, envelope or a tamper-proof bag depending on the size of the package. We will make every effort to ensure that your package reaches you safely and does not get damaged during transit. 

Q. Can I track my order?
A. We aim to dispatch all orders within 24 hours of receiving it from the vendor. Individual vendors have different delivery times and are mentioned near the product descriptions. However, even these times are to be used as a guide only. Shop @ My Baby Babbles is not responsible for any delay caused by the shipping agency. Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number.

PAYMENT

Q. What payment methods does Shop @ My Baby Babbles accept?
A. We accept American Express, Visa & MasterCard Credit & Debit cards as well as offer a Cash-before-delivery option for those customers who do not prefer to use their credit cards. This option is different from ‘Cash on Delivery’ since someone will come to collect the cash once your order has been placed since we need to receive full payment before we can process any order as most products are personalised. Cash-on-delivery is available for orders in which all items are not personalised.

Q. Is it safe to pay on Shop @ My Baby Babbles?
A. Absolutely! At Shop @ My Baby Babbles your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

QI got a message from my bank twice. WAS I CHARGED TWICE?
A. Rest assured that you are charged only once after your order is dispatched. If you just placed your order, what you are seeing on your bank account / email / text is an authorisation message. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorisation will clear depending on your bank, usually within 48 – 72 hours. If you need help speeding up the process, you can contact the issuing bank of your credit card. Please only click the “Place My Order” button once to avoid multiple authorisations.

Q. I keep getting an error message when entering my shipping and billing address...what’s the problem?
A. If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information. This usually solves the issue.

Q. How will I know you received my order & when will payment be deducted?
A. After you place your order, you will be sent an email confirming that it has been received. Your card will be debited immediately as we need to receive the full payment before putting an order into production. In the rare instance that any of the items you have ordered are not available, we will contact you by email and refund the amount charged for the unavailable items. 

RETURNS & EXCHANGES

Q. Can I return or exchange an item I bought from Shop @ My Baby Babbles?
A. Since our products are personalised and we have created an item especially for you we do not allow exchanges or returns for any of our products.

Q. What if my product is damaged when I receive it?
A. Shop @ My Baby Babbles tried it’s best to ensure that you receive your products in perfect condition. In case you receive a damaged product, please e-mail us a picture of the same within 24 hours on info@mybabybabbles.com with your order/invoice number clearly stated in the e-mail. We will respond to you within the next 24 hours via e-mail and guide you whether you need to send the product back to us or we will just be sending you a replacement for free.

 
PERSONAL INFORMATION

Q. Is my personal information kept private?
A. Your privacy is of utmost importance to us. Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. You can read our Privacy Policy in full to understand this better. 

Q. What are cookies? Should I be worried about them?
A. Absolutely not! A cookie is a piece of information that is stored on your computer’s hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, the contents of your shopping bag, previous purchases and to deliver content specific to your interests. You can read our Privacy Policy in full to understand this better.

PERSONALISATION 

Q. Will I get a preview of what my personalised product will look like?
A. Our website currently does not offer this service, however we have tried our best to provide images which are a close representation of the actual product. You can be rest assured that our design team will take utmost care to ensure that your product matches the image you see.

Q. Is there a limit on the number of characters when I personalise a product?
A. For certain products like the Children’s Name Hanger & Keepsake Box we cannot accommodate too many characters, as the space for the name is limited. However, for products like the wooden photo letters and personalized stationery there is no character limit. 

Q. Can I change the details I have used to personalise a product once I have placed an order?
A. Once an order has been placed, we cannot allow any changes to be made. You can try to e-mail us requesting to cancel the order and if it has not been processed we will be happy to cancel it for you. Once this order has been cancelled you can go ahead and place a new order with the correct details. However, if your order has already been processed and we are unable to cancel it there is nothing we can do to change the personalisation details.

Q. If I want to order more than 20 pieces of a particular item how can I do so?
A. If you would like to place a bulk order, please click on the ‘Contact Us’ tab on the footer and fill in the form. Someone from our team will contact you within 24-48 hours regarding your e-mail. You may also call us on +919167922494 between 11AM-7PM IST. 

Q. How do I edit my personalisation details once I have added a product to the cart?
A. You cannot edit the personlisation details once a product has been added to the cart. If you would like to do so, you need to remove the item from the cart, and re-add with the correct details.

QCan I purchase products which are not personalised on the website?
A. Yes, we do have some products on the website which are not personalized so you can feel free to purchase those. Lead-times for non-personalised items is usually less as well.

Q. Since I am personalising my product can I change the designs/colors/patterns to suit my needs?
A. Due to the large volume of orders on the website we cannot allow any changes to the product other than the customization that is already mentioned on the website.